Frequently Asked Questions

Physiotherapy

Do I need a referral to see a physiotherapist? No — you can book directly with us, no referral needed. If your care is funded through Medicare (Chronic Disease Management plan), DVA, WorkCover or the NDIS, you'll need the relevant referral or plan paperwork, and our reception team can help you sort out what's required.

What should I expect at my first appointment? Your first session includes a thorough assessment — we'll talk through your history, examine the problem area, and explain what's going on in plain language. You'll usually receive hands-on treatment in the same session, plus a clear plan for what comes next. Wear comfortable clothing you can move in.

How many sessions will I need? It depends on the condition, how long it's been present, and your goals. Some problems settle in two or three visits; others, like post-surgical rehab or chronic conditions, need a longer program. We'll give you an honest estimate at your first appointment and review progress as we go.

Can I claim on my private health fund? Yes — physiotherapy is claimable under extras cover with most funds. Check your level of cover with your fund, and ask our reception team about claiming when you book.

Do you treat work and motor vehicle injuries? Yes. We're a registered WorkCover Queensland provider and regularly manage return-to-work rehabilitation, as well as injuries from motor vehicle accidents under CTP claims.

Spinal Flow

What is Spinal Flow? Spinal Flow is a gentle, light-touch technique that works with your nervous system to release tension and blockages held along the spine. Rather than forceful manipulation, it uses precise, purposeful contact to help your body shift out of a stressed, protective state and into one where healing and ease come more naturally.

Is Spinal Flow the same as physiotherapy or chiropractic? No — it's a distinct modality. There's no cracking, no strong manipulation and no exercise prescription. Sessions are calm and gentle, and many clients use Spinal Flow alongside physiotherapy or other care rather than instead of it.

Who is Spinal Flow suitable for? Almost everyone. Because the touch is so light, it's suitable across all ages and stages — including people managing chronic pain or stress, those recovering from injury, and anyone who finds firmer hands-on treatment uncomfortable.

What happens in a session? You'll lie comfortably, fully clothed, while your practitioner applies light touch to specific access points along the spine. Most people find sessions deeply relaxing — it's common to feel calm, lighter or more at ease afterwards.

How many sessions do I need? Many people notice a shift after their first session, but the benefits of Spinal Flow build over time as your nervous system learns to hold a more balanced state. Your practitioner will recommend a schedule based on your goals.

1:1 Reformer Pilates

What is Reformer Pilates? Reformer Pilates uses a specialised piece of equipment with a sliding carriage, springs and straps to guide movement and provide adjustable resistance. It builds strength, control, flexibility and balance — often in ways that are hard to achieve with mat work alone.

Why one-on-one rather than a group class? In a 1:1 session, the entire session is built around you — your body, your injuries, your goals. Every exercise is selected and adjusted for you in real time, technique is corrected as you go, and the program progresses at exactly your pace. It's ideal if you're new to the reformer, recovering from injury, or want faster results than a group setting can offer.

I've never done Pilates before — is that a problem? Not at all. One-on-one sessions are actually the best way to start, because you learn correct technique from day one with nobody else in the room. No experience or fitness level is assumed.

Is Reformer Pilates suitable after injury or surgery? Yes — the reformer's spring resistance makes it exceptionally good for graded, low-impact rehabilitation. Because our Pilates instruction sits within a physiotherapy practice, your program can be coordinated with your physio's treatment plan.

What should I wear and bring? Comfortable, fitted exercise clothing and grip socks if you have them (regular socks are fine to start). Everything else is provided.

Bowen Therapy

What is Bowen Therapy? Bowen is a gentle, hands-on therapy involving precise rolling movements over muscles, tendons and fascia at specific points on the body. Between sets of moves, the practitioner pauses to allow your body time to respond — these rests are a signature part of the technique.

What does a Bowen session feel like? The moves themselves are light and generally very comfortable — no deep pressure, no cracking or forceful manipulation. Most people find sessions calming, and it's common to feel deeply relaxed during and after treatment.

What do people see Bowen for? Clients commonly seek Bowen for muscular tension, back and neck discomfort, stress, and general wellbeing. Because it's so gentle, it suits people of all ages, including those who don't tolerate firmer treatment.

How is Bowen different to massage? Massage typically works continuously over broader areas of tissue. Bowen uses brief, targeted moves at specific points, separated by pauses. Both can be relaxing, but the approach — and the experience — is quite different.

What should I wear? Bowen can be performed through light, loose clothing, so wear something comfortable. No oils are used.

Oncology Massage

What is oncology massage? Oncology massage is a specialised, gentle form of massage adapted for people at any stage of a cancer journey — during treatment, in recovery, or living beyond cancer. Pressure, positioning and session length are all modified to suit your current health, energy levels and any treatment side effects.

Is massage safe during cancer treatment? When delivered by a therapist trained in oncology massage, yes — the treatment is specifically adapted to be safe around surgical sites, ports, radiation areas, and changes in skin, blood counts or sensation. We always encourage you to let your treating medical team know you're receiving massage, and we're happy to liaise with them if helpful.

What are the benefits? Clients commonly report reduced stress and anxiety, better sleep, relief from muscle tension, and simply feeling more comfortable in their body during a demanding time. Oncology massage supports comfort and wellbeing — it complements your medical care rather than replacing it.

Do I need to be currently in treatment? No. Oncology massage is just as valuable after treatment finishes — many people continue sessions well into survivorship, as some considerations (like surgery or lymph node removal) remain relevant long-term.

What should I tell my therapist before the session? As much as you're comfortable sharing — your diagnosis, treatments received or underway, any surgery, ports or sensitive areas, and how your energy is on the day. This lets your therapist tailor the session precisely to you, and you remain in control of pressure and positioning throughout.

Relaxation Massage

What is relaxation massage? Relaxation massage uses smooth, flowing strokes at light-to-moderate pressure to calm the nervous system, ease muscle tension and reduce stress. The focus is comfort and rest, rather than working deeply into specific problem areas.

How is it different from remedial or deep tissue massage? Remedial massage targets specific dysfunction with firmer, more focused techniques and can involve some discomfort. Relaxation massage stays within the "feels good" range throughout — the goal is to leave you calm and refreshed, not sore.

How long is a session, and what should I expect? Sessions are typically available in different lengths to suit your schedule — ask when booking. You'll be comfortably positioned and draped on the massage table, with only the area being worked on uncovered. Music, pressure and any areas of focus are all up to you.

How often should I get a massage? There's no single answer — some people book monthly as part of managing stress, others come as needed. If you're using massage to manage ongoing tension, regular sessions tend to work better than occasional ones.

Can I claim relaxation massage on my health fund? Unfortunately, health funds will not cover this type of massage.